Schedule your Virtual Appointment

Booking Process Information

We are committed to providing you with seamless access to healthcare services. Here’s how you can book an appointment with us:

Reasons for Appointment

When booking an appointment, you will be asked to select one of the following reasons for your visit:

1. Individual Consultation                                Choose this option if you need a one-on-one consultation with a healthcare provider. This can include initial consultations, medical advice, diagnosis, treatment plans including telepharmacy services, and Corporate Partnership Consultation for insurance companies interested in partnering with us to offer virtual healthcare services to their members.
2. Follow-Up                                                    Select this option if you have previously consulted with us and need to follow up on your condition, treatment, or ongoing care including Remote Patient Monitoring. This helps ensure continuity and consistency in your healthcare.
3. Other (Provide additional details below)          If your reason for appointment does not fit into the above categories, select this option and provide additional details. This helps us understand your specific needs and assign the appropriate healthcare professional.

Appointment Options:

1. Individual Consultation: Book a one-on-one virtual consultation with a healthcare professional to discuss your medical concerns, receive a diagnosis, and get personalized treatment recommendations.
2. Remote Patient Monitoring: Enroll in our remote patient monitoring program to track your vital signs and health metrics from home, with regular check-ins from our healthcare team.
3. Telepharmacy Services: Schedule a virtual appointment with our pharmacist to refill prescriptions, ask medication-related questions, and receive guidance on managing your medications.
4. CorporatePartnership Consultation: Insurance companies interested in partnering with us to offer virtual healthcare services to their members can book a consultation to discuss partnership options and tailor-made solutions.

How to Book an Appointment

1. Login or Create an Account                           If you are a new user, create an account through our website, mobile app (available for Android and iOS), or via USSD code. Existing users can log in using their credentials.
2. Select a Healthcare Provider                          Browse our verified list of healthcare providers and select the one that best suits your needs. You can filter providers based on specialty, availability, and other preferences.
3. Choose the Type of Consultation                    Decide whether you prefer a video consultation, text consultation, or any other available service. Each type of consultation offers unique benefits, allowing you to choose what is most convenient and effective for you.
4. Provide Appointment Details                          Fill in the required information, including the reason for your appointment. Ensure you provide accurate and comprehensive details to help us serve you better.
5. Choose Date & Time: Pick a convenient date and time for your appointment from our available slots.
6. Confirm and Pay                                          Confirm your appointment details and proceed to payment. The consultation fee depends on the type of healthcare provider and the duration of the consultation. Payments are processed securely through our platform.
7. Receive Confirmation                                    After successful payment, you will receive a confirmation email or SMS with the details of your appointment. This will include the date, time, and any additional instructions.

Important Notes

• Accessing Services: Ensure you have a stable internet connection for video consultations. For text consultations, you can use our secure messaging platform.
• Emergency Situations: Our telehealth platform is designed for non-emergency medical issues. In case of serious or life-threatening conditions, please call the emergency number provided on our website for immediate assistance.
• Follow-Up Care: After your consultation, you will receive a care plan from your healthcare provider with steps to manage and improve your health condition.